Plans & pricing

Well we generate a small amount of ad revenue from the in-app ads we show. We also subsidise the free service with subscriptions from the paid service. This approach eats into our profit margin but there's a couple of reasons we will always try to continue to offer a free plan:

• We were originally a drone services startup and we know how hard it is to get up-and-running. There are any number of companies queing up to charge you a monthly subscription for services like accounting, web hosting, job portals and so on. Those subscriptions can quickly add up to a significant sum each month. So, when we came up with Dronedesk as a concept, we wanted it not only to be an app that would help operators streamline and standardise their operation, but also be affordable. And you can't get more affordable than free!
• When we first released Dronedesk, we got a tremendous amount of input, help and support from the drone operator community. We're hugely grateful for that because it helped shape the development and make Dronedesk the world-class app that we're able to offer today. So, as a gesture of thanks to the drone operator community, we want to continue offering the free plan for as long as it's possible to do so.

You can read more about our creation story and our ethos on the about us page.

Well firstly, please rest assured, you won't lose access to your data if you cancel a subscription. You have the opportunity to extract all your information from the database via the "Profile > My profile > Manage my business" page. That page also gives you the option to delete your account and all your data from Dronedesk.

You may be offered a free trial period at the time you sign up. No payment will be taken at sign up but you'll be automatically charged the prevailing subscription fee at the end of the trial period unless you cancel beforehand. We'll send you an email to remind you the end of the trial is coming up. You can cancel at any time during the trial period and you card will not be charged.

Our refund policy is covered in our web application terms and conditions.

If you continue using the free plan after cancelling a paid plan, your access will be limited to the first person in your business who signed up and any Pro features will be disabled.

Lots!

You'll genuinely save hours of time - and therefore money - especially when planning flights. Because everything is brought together for you in one place, you won't need to jump from flight safety app to the NOTAM website to weather app to Google Maps to AIP - it's all right there, pre-populated for your flight area.

You can use our simple savings calculator to estimate what you're likely to save over a year.

For example, a one-man drone operation planning 3 flights a week for 30 weeks a year will, on average, save around £968 per year.

The security and privacy of your, and your client's, data is critically important to us. We've baked in leading-edge security measures from the ground up to ensure that only the right people and approved devices can access your company's information in Dronedesk.

As standard, Dronedesk encrypts certain PII (Personal Identification Information) data at rest, including but not limited to; passwords, email addresses and client names. The added benefit of this approach is that no malicious actor, or anyone else, will have access to an unencrypted view of your, or your client's, sensitive data. For them to decrypt the data would be hugely computationally demanding and would take so long it simply wouldn't be worth their effort.

Dronedesk supports the latest recommended secure cipher suites to encrypt all traffic in transit, including use of TLS 1.2 protocols, AES256 encryption, and SHA2 signatures, whenever supported by the clients.

In line with our Privacy Policy, we never share, give or sell data to any third party. Ever.

As standard, Dronedesk encrypts certain PII (Personal Identification Information) data at rest, including but not limited to; passwords, email addresses and client names. So, even if we wanted to, we couldn't identify your clients directly from the data held in the Dronedesk database.

And in case you're concerned we'll try and poach your clients or give their details to another operator (yes, we have been asked this a number of times!)... we started out as drone services company but, since Dronedesk became so popular, we (sadly) no longer maintain our PfCO. We therefore have no reason to market to your clients. We have no partners and have nothing to gain by sharing your client information with any other operator. So we'll never do that.

No.

Your payment details - like card number etc. - are never collected or stored by us. Our checkout and subscription management pages are external to Dronedesk and are hosted by our third-party payment processors Stripe.

These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

You can read the relevant Privacy Policies here:

• Stripe
• Dronedesk

No.

I'm afraid Dronedesk doesn't connect directly to DJI accounts; the reason being that DJI encode their log files and don't make the decode algorithm avaiable to the public. We don't have the resources to develop a decoding algorithm ourselves - although we have tried and will continue to try to get this implemented. In our Pro plan and above, you can upload .csv and .json format log files directly into Dronedesk.

The Dronedesk service is hosted exclusively in UK data centers offering state-of-the-art physical protection for the servers and infrastructure.

We take exhaustive steps to identify and mitigate risks, implement best practices, and constantly develop ways to further improve security and privacy

Dronedesk supports the latest recommended secure cipher suites to encrypt all traffic in transit, including use of TLS 1.2 protocols, AES256 encryption, and SHA2 signatures, whenever supported by the clients.

Each Dronedesk customer's data is hosted in shared infrastructure and logically separated from other customers' data. We use a combination of storage technologies to ensure customer data is protected from hardware failures and returns quickly when requested.