Privacy Policy of the Dronedesk App
The Dronedesk App collects some Personal Data from its Users.
This document contains a section dedicated to Users in the United States and their privacy rights.
This document can be printed for reference by using the print command in the settings of any browser.
Owner and Data Controller
Grey Rock Innovations Ltd. trading as Dronedesk
a company registered in England & Wales with Company Registration Number 11621288
VAT number GB352634014
Registered office: Orchard House, Exeter EX5 1BR
Owner contact email: hello@dronedesk.io
Types of Data collected
Among the types of Personal Data that the Dronedesk App collects, by itself or through third parties, there are: Usage Data; Trackers; answers to questions; clicks; keypress events; motion sensor events; mouse movements; scroll position; touch events; email address; first name; last name; company name; Universally unique identifier (UUID); geographic position; phone number; address; username; password; VAT Number; country; county; ZIP/Postal code; city; picture; profile picture; workplace; website; billing address; house number; various types of Data; Data communicated while using the service; user content; contents of the email or message; date of the message; time the message was sent; sender of the message; name.
Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.
Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using the Dronedesk App.
Unless specified otherwise, all Data requested by the Dronedesk App is mandatory and failure to provide this Data may make it impossible for the Dronedesk App to provide its services. In cases where the Dronedesk App specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.
Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.
Any use of Cookies – or of other tracking tools — by the Dronedesk App or by the owners of third-party services used by the Dronedesk App serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy.
Users are responsible for any third-party Personal Data obtained, published or shared through the Dronedesk App.
Mode and place of processing the Data
Methods of processing
The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of the Dronedesk App (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.
Place
The Data is processed at the Owner's operating offices and in any other places where the parties involved in the processing are located.
Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.
Retention time
Unless specified otherwise in this document, Personal Data shall be processed and stored for as long as required by the purpose they have been collected for and may be retained for longer due to applicable legal obligation or based on the Users’ consent.
The purposes of processing
The Data concerning the User is collected to allow the Owner to provide its Service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as the following: SPAM protection, Displaying content from external platforms, Handling payments, Contacting the User, Access to third-party accounts, Platform services and hosting, Location-based interactions, Registration and authentication provided directly by the Dronedesk App, Traffic optimization and distribution, Connecting Data, Interaction with support and feedback platforms, Tag Management, Handling activity data, Analytics, Managing support and contact requests and Interaction with live chat platforms.
For specific information about the Personal Data used for each purpose, the User may refer to the section “Detailed information on the processing of Personal Data”.
Detailed information on the processing of Personal Data
Personal Data is collected for the following purposes and using the following services:
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Access to third-party accounts
This type of service allows the Dronedesk App to access Data from your account on a third-party service and perform actions with it.
These services are not activated automatically, but require explicit authorization by the User.Google Drive account access (Google Ireland Limited)
This service allows the Dronedesk App to connect with the User's account on Google Drive, provided by Google Ireland Limited.
Personal Data processed: Tracker.
Place of processing: Ireland – Privacy Policy.
Category of Personal Information collected according to the CCPA: internet or other electronic network activity information.
This processing constitutes:
- a Sale in California
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Analytics
The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.
Matamo
Matomo Analytics was designed with privacy in mind. It can be configured to follow even the strictest of privacy laws – like GDPR, HIPAA, CCPA, LGPD and PECR. Simply by using Matomo you will ensure all of your valuable information is private and owned by one person (you!) and that your website respects your visitors’ privacy. If you need to have data stored in a specific country and are looking for additional data sovereignty, you can achieve this with Matomo On-Premise.
Legal basis for processing: Legitimate activities with appropriate safeguards (art. 9 UK GDPR).
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Connecting Data
This type of service allows the Owner to connect Data with third-party services disclosed within this privacy policy.
This results in Data flowing through these services, potentially causing the retention of this Data.Altitude Angel
Unmanned Traffic Management - ground and air hazard intelligence data feed
This processing constitutes:
- a Sharing in California
AirData
Flight log data feed
This processing constitutes:
- a Sharing in California
TimeZoneDb API
Retrieve timezone for specified coordinates
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Contacting the User
Mailing list or newsletter (the Dronedesk App)
By registering on the mailing list or for the newsletter, the User’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning the Dronedesk App. Your email address might also be added to this list as a result of signing up to the Dronedesk App or after making a purchase.
Personal Data processed: company name; email address; first name; last name.
Category of Personal Information collected according to the CCPA: identifiers; commercial information.
This processing constitutes:
- a Sale in Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Nevada, Delaware, Iowa, New Hampshire, New Jersey, Nebraska and Montana
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Displaying content from external platforms
This type of service allows you to view content hosted on external platforms directly from the pages of the Dronedesk App and interact with them.
This type of service might still collect web traffic data for the pages where the service is installed, even when Users do not use it.Google Maps widget (Google Ireland Limited)
Google Maps is a maps visualization service provided by Google Ireland Limited that allows the Dronedesk App to incorporate content of this kind on its pages.
Personal Data processed: Tracker; Usage Data.
Place of processing: Ireland – Privacy Policy.
Category of Personal Information collected according to the CCPA: internet or other electronic network activity information.
This processing constitutes:
- a Sale in California
Google Fonts (Google Ireland Limited)
Google Fonts is a typeface visualization service provided by Google Ireland Limited that allows the Dronedesk App to incorporate content of this kind on its pages.
Personal Data processed: Trackers; Usage Data.
Place of processing: Ireland – Privacy Policy.
Category of Personal Information collected according to the CCPA: internet or other electronic network activity information.
This processing constitutes:
- a Sale in California
Google Calendar widget (Google Ireland Limited)
Google Calendar widget is a calendar content visualization service provided by Google Ireland Limited that allows the Dronedesk App to incorporate content of this kind on its pages.
Personal Data processed: Tracker; Usage Data.
Place of processing: Ireland – Privacy Policy.
Category of Personal Information collected according to the CCPA: internet or other electronic network activity information.
This processing constitutes:
- a Sale in California
Font Awesome (Fonticons, Inc. )
Font Awesome is a typeface visualization service provided by Fonticons, Inc. that allows the Dronedesk App to incorporate content of this kind on its pages.
Personal Data processed: Trackers; Usage Data.
Place of processing: United States – Privacy Policy.
Category of Personal Information collected according to the CCPA: internet or other electronic network activity information.
This processing constitutes:
- a Sale in California
Mapbox widget (Mapbox Inc.)
Mapbox is a maps visualization service provided by Mapbox Inc. that allows the Dronedesk App to incorporate content of this kind on its pages.
Personal Data processed: Tracker; Usage Data.
Place of processing: United States – Privacy Policy.
Category of Personal Information collected according to the CCPA: internet or other electronic network activity information.
This processing constitutes:
- a Sale in California
OpenStreetMap widget (OpenStreetMap Foundation )
OpenStreetMap widget is a maps visualization service provided by OpenStreetMap Foundation that allows the Dronedesk App to incorporate content of this kind on its pages.
Personal Data processed: Tracker; Usage Data.
Place of processing: United Kingdom – Privacy Policy.
Category of Personal Information collected according to the CCPA: internet or other electronic network activity information.
This processing constitutes:
- a Sale in California
YouTube video widget (Privacy Enhanced Mode) (Google Ireland Limited)
YouTube is a video content visualization service provided by Google Ireland Limited that allows the Dronedesk App to incorporate content of this kind on its pages.
This widget is set up in a way that ensures that YouTube won't store information and cookies about Users on the Dronedesk App unless they play the video.Personal Data processed: Trackers; Universally unique identifier (UUID); Usage Data.
Place of processing: Ireland – Privacy Policy.
Category of Personal Information collected according to the CCPA: identifiers; internet or other electronic network activity information.
This processing constitutes:
- a Sale in California
ESRI ArcGIS
Geographical data overlay API
Ordnance Survey API
Map tile provision
OpenAIP
Map tile service
DJI Geozones API
Map data overlay
Uk Police Service API
Retrieve contact data for speicified location
UK NHS API
Retrieve contact data for specified location
OpenTopoData API
Retrieve elevation for specified coordinates
GeoNames API
Retrieving nearest address ident for specified coordinates
what3words API
Retrieve location ident for speicified coordinates
British Geographical Survey API
Converting coordinates from/to BNG
Apple Weatherkit API
Retrieve weather forecasts for specified coordinates
NOAA API
Retrieve KP-Index forecast
Admiralty API
Retrieve maritime datasets for specified location
US Govt. Aviation Weather Center
Retrieve weather dataset for specified location
Calendly widget (Calendly, LLC)
Calendly widget is a calendar content visualization service provided by Calendly, LLC that allows the Dronedesk App to incorporate content of this kind on its pages.
Personal Data processed: email address; name.
Place of processing: United States – Privacy Policy.
Category of Personal Information collected according to the CCPA: identifiers.
This processing constitutes:
- a Sale in California
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Handling activity data
This type of service allows the Owner to use the activity or biometric data collected by your device in order for the Dronedesk App to operate or to provide specific features. This may include movements, heartbeat, change in altitude or data about the surroundings.
Depending on what is described below, third parties may be involved in the activity tracking.
Most devices allow for the User to control which Data is accessed or stored.Cloudmersive API
Scan uploaded files for threats
Legal basis for processing: Prevention of fraud/security of the data subject in electronic systems (art. 11 LGPD).
Api2Pdf API
File conversion
Legal basis for processing: Consent.
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Handling payments
Unless otherwise specified, the Dronedesk App processes any payments by credit card, bank transfer or other means via external payment service providers. In general and unless where otherwise stated, Users are requested to provide their payment details and personal information directly to such payment service providers. The Dronedesk App isn't involved in the collection and processing of such information: instead, it will only receive a notification by the relevant payment service provider as to whether payment has been successfully completed.
Stripe (Stripe, Inc.)
Stripe is a payment service provided by Stripe, Inc.
Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy.
Category of Personal Information collected according to the CCPA: internet or other electronic network activity information.
This processing constitutes:
-
Interaction with live chat platforms
This type of service allows Users to interact with third-party live chat platforms directly from the pages of the Dronedesk App, in order to contact and be contacted by the Dronedesk App‘s support service.
If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service. Moreover, live chat conversations may be logged.WhatsApp Business Chat widget (Meta Platforms Ireland Limited)
WhatsApp Business Chat widget is a service for interacting with the WhatsApp instant messaging app and platform provided by Meta Platforms Ireland Limited.
Personal Data processed: answers to questions; contents of the email or message; Data communicated while using the service; date of the message; first name; last name; phone number; profile picture; sender of the message; time the message was sent; user content.
Place of processing: Ireland – Privacy Policy.
Category of Personal Information collected according to the CCPA: identifiers; internet or other electronic network activity information; audio, electronic, visual, thermal, olfactory, or similar information; inferences drawn from other personal information.
This processing constitutes:
- a Sale in California
- a Sharing in California
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Interaction with support and feedback platforms
This type of service allows Users to interact with third-party support and feedback platforms directly from the pages of the Dronedesk App.
If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service.TrustPilot
Review collection
This processing constitutes:
- a Sharing in California
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Location-based interactions
Non-continuous geolocation (the Dronedesk App)
The Dronedesk App may collect, use, and share User location Data in order to provide location-based services.
Most browsers and devices provide tools to opt out from this feature by default. If explicit authorization has been provided, the User’s location data may be tracked by the Dronedesk App.
The geographic location of the User is determined in a manner that isn't continuous, either at the specific request of the User or when the User doesn't point out its current location in the appropriate field and allows the application to detect the position automatically.Personal Data processed: geographic position.
Category of Personal Information collected according to the CCPA: geolocation data.
This processing constitutes:
- a Sharing in California
Leaflet
Mapping service
This processing constitutes:
- a Sharing in California
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Managing support and contact requests
This type of service allows the Dronedesk App to manage support and contact requests received via email or by other means, such as the contact form.
The Personal Data processed depend on the information provided by the User in the messages and the means used for communication (e.g. email address).Gleap
Customer service application - visual bug reporting, live chat, public roadmaps, and so much more, we help you improve your product, boost sales and strengthen customer relationships.
Legal basis for processing: Legitimate interest.
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Platform services and hosting
These services have the purpose of hosting and running key components of the Dronedesk App, therefore allowing the provision of the Dronedesk App from within a unified platform. Such platforms provide a wide range of tools to the Owner – e.g. analytics, user registration, commenting, database management, e-commerce, payment processing – that imply the collection and handling of Personal Data.
Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.Krystal Hosting
UK-based web hosting and data storage
This processing constitutes:
- a Sharing in California
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Registration and authentication provided directly by the Dronedesk App
By registering or authenticating, Users allow the Dronedesk App to identify them and give them access to dedicated services. The Personal Data is collected and stored for registration or identification purposes only. The Data collected are only those necessary for the provision of the service requested by the Users.
Direct registration (the Dronedesk App)
The User registers by filling out the registration form and providing the Personal Data directly to the Dronedesk App.
Personal Data processed: address; billing address; city; company name; country; county; email address; first name; house number; last name; password; phone number; picture; profile picture; Usage Data; username; various types of Data; VAT Number; website; workplace; ZIP/Postal code.
Category of Personal Information collected according to the CCPA: identifiers; commercial information; internet or other electronic network activity information; audio, electronic, visual, thermal, olfactory, or similar information; employment related information.
This processing constitutes:
-
SPAM protection
This type of service analyzes the traffic of the Dronedesk App, potentially containing Users' Personal Data, with the purpose of filtering it from parts of traffic, messages and content that are recognized as SPAM.
Google reCAPTCHA (Google Ireland Limited)
Google reCAPTCHA is a SPAM protection service provided by Google Ireland Limited.
The use of reCAPTCHA is subject to the Google privacy policy and terms of use.In order to understand Google's use of Data, consult Google's partner policy.
Personal Data processed: answers to questions; clicks; keypress events; motion sensor events; mouse movements; scroll position; touch events; Trackers; Usage Data.
Place of processing: Ireland – Privacy Policy.
Category of Personal Information collected according to the CCPA: internet or other electronic network activity information; inferences drawn from other personal information.
This processing constitutes:
-
Tag Management
This type of service helps the Owner to manage the tags or scripts needed on the Dronedesk App in a centralized fashion.
This results in the Users' Data flowing through these services, potentially resulting in the retention of this Data.Google Tag Manager (Google Ireland Limited)
Google Tag Manager is a tag management service provided by Google Ireland Limited.
Personal Data processed: Usage Data.
Place of processing: Ireland – Privacy Policy.
Category of Personal Information collected according to the CCPA: internet or other electronic network activity information.
This processing constitutes:
- a Sale in California
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Traffic optimization and distribution
This type of service allows the Dronedesk App to distribute their content using servers located across different countries and to optimize their performance.
Which Personal Data are processed depends on the characteristics and the way these services are implemented. Their function is to filter communications between the Dronedesk App and the User's browser.
Considering the widespread distribution of this system, it is difficult to determine the locations to which the contents that may contain Personal Information of the User are transferred.Cloudflare (Cloudflare, Inc.)
Cloudflare is a traffic optimization and distribution service provided by Cloudflare Inc.
The way Cloudflare is integrated means that it filters all the traffic through the Dronedesk App, i.e., communication between the Dronedesk App and the User's browser, while also allowing analytical data from the Dronedesk App to be collected.Personal Data processed: Tracker; various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy.
Category of Personal Information collected according to the CCPA: internet or other electronic network activity information.
This processing constitutes:
- a Sale in California
Bunny CDN
Global content delivery network to store and serve our scripts and images and help optimize website performance.
KeyCDN
Global content delivery network to store and serve our scripts and images and help optimize website performance.
Further information about the processing of Personal Data
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CloudConvert API
Conversion and optimisation of files
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Selling goods and services online
The Personal Data collected are used to provide the User with services or to sell goods, including payment and possible delivery.
The Personal Data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of Data collected by the Dronedesk App depends on the payment system used. -
localStorage
localStorage allows the Dronedesk App to store and access data right in the User's browser with no expiration date.
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sessionStorage
sessionStorage allows the Dronedesk App to store and access data right in the User's browser. Data in sessionStorage is deleted automatically when the session ends (in other words, when the browser tab is closed).
Cookie Policy
The Dronedesk App uses Trackers. To learn more, Users may consult the Cookie Policy.
Further Information for Users
Legal basis of processing
The Owner may process Personal Data relating to Users if one of the following applies:
- Users have given their consent for one or more specific purposes.
- provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;
- processing is necessary for compliance with a legal obligation to which the Owner is subject;
- processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;
- processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.
In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
Further information about retention time
Unless specified otherwise in this document, Personal Data shall be processed and stored for as long as required by the purpose they have been collected for and may be retained for longer due to applicable legal obligation or based on the Users’ consent.
Therefore:
- Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.
- Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.
The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to fulfil a legal obligation or upon order of an authority.
Once the retention period expires, Personal Data shall be deleted. Therefore, the right of access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.
The rights of Users based on the General Data Protection Regulation (GDPR)
Users may exercise certain rights regarding their Data processed by the Owner.
In particular, Users have the right to do the following, to the extent permitted by law:
- Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
- Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent.
- Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
- Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
- Restrict the processing of their Data. Users have the right to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
- Have their Personal Data deleted or otherwise removed. Users have the right to obtain the erasure of their Data from the Owner.
- Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance.
- Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.
Users are also entitled to learn about the legal basis for Data transfers abroad including to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.
Details about the right to object to processing
Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.
Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time, free of charge and without providing any justification. Where the User objects to processing for direct marketing purposes, the Personal Data will no longer be processed for such purposes. To learn whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.
How to exercise these rights
Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. Such requests are free of charge and will be answered by the Owner as early as possible and always within one month, providing Users with the information required by law. Any rectification or erasure of Personal Data or restriction of processing will be communicated by the Owner to each recipient, if any, to whom the Personal Data has been disclosed unless this proves impossible or involves disproportionate effort. At the Users’ request, the Owner will inform them about those recipients.
Further information for Users in the United States
This part of the document integrates with and supplements the information contained in the rest of the privacy policy and is provided by the business running the Dronedesk App and, if the case may be, its parent, subsidiaries and affiliates (for the purposes of this section referred to collectively as “we”, “us”, “our”).
The information contained in this section applies to all Users (Users are referred to below, simply as “you”, “your”, “yours”), who are residents in the following states: California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Nevada, Delaware, Iowa, New Hampshire, New Jersey, Nebraska and Montana.
For such Users, this information supersedes any other possibly divergent or conflicting provisions contained in the privacy policy.
This part of the document uses the term Personal Information (and Sensitive Personal Information).
Notice at collection
The following Notice at collection provides you with timely notice about the categories of Personal Information collected or disclosed in the past 12 months so that you can exercise meaningful control over our use of that Information.
While such categorization of Personal Information is mainly based on California privacy laws, it can also be helpful for anyone who is not a California resident to get a general idea of what types of Personal Information are collected.
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Internet or other electronic network activity information
Personal Information collected or disclosed: Usage Data, Trackers, answers to questions, clicks, keypress events, motion sensor events, mouse movements, scroll position, touch events, Tracker, various types of Data as specified in the privacy policy of the service, Universally unique identifier (UUID), first name, last name, phone number, address, email address, company name, country, county, ZIP/Postal code, city, picture, profile picture, workplace, website, billing address, house number, various types of Data, Data communicated while using the service, user content, date of the message, time the message was sent, sender of the message
Sensitive Personal Information collected or disclosed ℹ️: username, password, VAT Number, contents of the email or message
Purposes:
- SPAM protection
- Displaying content from external platforms
- Handling payments
- Further information about Personal Data
- Access to third-party accounts
- Registration and authentication provided directly by the Dronedesk App
- Traffic optimization and distribution
- Tag Management
- Interaction with live chat platforms
Retention period: for the time necessary to fulfill the purpose
Sold or Shared ℹ️: Yes
Targeted Advertising: ℹ️: Yes
Third-parties: Google Ireland Limited, Stripe, Inc., Fonticons, Inc. , Mapbox Inc., OpenStreetMap Foundation , Cloudflare, Inc., Meta Platforms Ireland Limited
Service providers or contractors: the Dronedesk App
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Inferences drawn from other personal information
Personal Information collected or disclosed: Usage Data, Trackers, answers to questions, clicks, keypress events, motion sensor events, mouse movements, scroll position, touch events, first name, last name, phone number, Data communicated while using the service, user content, profile picture, date of the message, time the message was sent, sender of the message
Sensitive Personal Information collected or disclosed ℹ️: contents of the email or message
Purposes:
- SPAM protection
- Interaction with live chat platforms
Retention period: for the time necessary to fulfill the purpose
Sold or Shared ℹ️: Yes
Targeted Advertising: ℹ️: Yes
Third-parties: Google Ireland Limited, Meta Platforms Ireland Limited
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Identifiers
Personal Information collected or disclosed: email address, first name, last name, company name, Usage Data, Trackers, Universally unique identifier (UUID), phone number, address, country, county, ZIP/Postal code, city, picture, profile picture, workplace, website, billing address, house number, various types of Data, Data communicated while using the service, answers to questions, user content, date of the message, time the message was sent, sender of the message, name
Sensitive Personal Information collected or disclosed ℹ️: username, password, VAT Number, contents of the email or message
Purposes:
- Contacting the User
- Displaying content from external platforms
- Registration and authentication provided directly by the Dronedesk App
- Interaction with live chat platforms
Retention period: for the time necessary to fulfill the purpose
Sold or Shared ℹ️: Yes
Targeted Advertising: ℹ️: Yes
Third-parties: Google Ireland Limited, Meta Platforms Ireland Limited, Calendly, LLC
Service providers or contractors: the Dronedesk App
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Commercial information
Personal Information collected or disclosed: email address, first name, last name, company name, Usage Data, phone number, address, country, county, ZIP/Postal code, city, picture, profile picture, workplace, website, billing address, house number, various types of Data
Sensitive Personal Information collected or disclosed ℹ️: username, password, VAT Number
Purposes:
- Contacting the User
- Registration and authentication provided directly by the Dronedesk App
Retention period: for the time necessary to fulfill the purpose
Sold or Shared ℹ️: Yes
Targeted Advertising: ℹ️: Yes
Service providers or contractors: the Dronedesk App
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Geolocation data
Personal Information collected or disclosed: geographic position
Purposes:
- Location-based interactions
Retention period: for the time necessary to fulfill the purpose
Sold or Shared ℹ️: Yes
Targeted Advertising: ℹ️: Yes
Service providers or contractors: the Dronedesk App
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Audio, electronic, visual, thermal, olfactory, or similar information
Personal Information collected or disclosed: Usage Data, first name, last name, phone number, address, email address, company name, country, county, ZIP/Postal code, city, picture, profile picture, workplace, website, billing address, house number, various types of Data, Data communicated while using the service, answers to questions, user content, date of the message, time the message was sent, sender of the message
Sensitive Personal Information collected or disclosed ℹ️: username, password, VAT Number, contents of the email or message
Purposes:
- Registration and authentication provided directly by the Dronedesk App
- Interaction with live chat platforms
Retention period: for the time necessary to fulfill the purpose
Sold or Shared ℹ️: Yes
Targeted Advertising: ℹ️: Yes
Third-parties: Meta Platforms Ireland Limited
Service providers or contractors: the Dronedesk App
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Employment related information
Personal Information collected or disclosed: Usage Data, first name, last name, phone number, address, email address, company name, country, county, ZIP/Postal code, city, picture, profile picture, workplace, website, billing address, house number, various types of Data
Sensitive Personal Information collected or disclosed ℹ️: username, password, VAT Number
Purposes:
- Registration and authentication provided directly by the Dronedesk App
Retention period: for the time necessary to fulfill the purpose
Sold or Shared ℹ️: Yes
Targeted Advertising: ℹ️: Yes
Service providers or contractors: the Dronedesk App
ℹ️ You can read the definitions of these concepts inside the “Definitions and legal references section” of the privacy policy.
To know more about your rights in particular to opt out of certain processing activities and to limit the use of your sensitive personal information (“Limit the Use of My Sensitive Personal Information”) you can refer to the “Your privacy rights under US state laws” section of our privacy policy.
For more details on the collection of Personal Information, please read the section “Detailed information on the processing of Personal Data” of our privacy policy.
We won’t process your Information for unexpected purposes, or for purposes that are not reasonably necessary to and compatible with the purposes originally disclosed, without your consent.
What are the sources of the Personal Information we collect?
We collect the above-mentioned categories of Personal Information, either directly or indirectly, from you when you use the Dronedesk App.
For example, you directly provide your Personal Information when you submit requests via any forms on the Dronedesk App. You also provide Personal Information indirectly when you navigate the Dronedesk App, as Personal Information about you is automatically observed and collected.
Finally, we may collect your Personal Information from third parties that work with us in connection with the Service or with the functioning of the Dronedesk App and features thereof.
Your privacy rights under US state laws
You may exercise certain rights regarding your Personal Information. In particular, to the extent permitted by applicable law, you have:
- the right to access Personal Information: the right to know. You have the right to request that we confirm whether or not we are processing your Personal Information. You also have the right to access such Personal Information;
- the right to correct inaccurate Personal Information. You have the right to request that we correct any inaccurate Personal Information we maintain about you;
- the right to request the deletion of your Personal Information. You have the right to request that we delete any of your Personal Information;
- the right to obtain a copy of your Personal Information. We will provide your Personal Information in a portable and usable format that allows you to transfer data easily to another entity – provided that this is technically feasible;
- the right to opt out from the Sale of your Personal Information; We will not discriminate against you for exercising your privacy rights.
- the right to non-discrimination.
Additional rights for Users residing in California
In addition to the rights listed above common to all Users in the United States, as a User residing in California, you have
- The right to opt out of the Sharing of your Personal Information for cross-context behavioral advertising;
- The right to request to limit our use or disclosure of your Sensitive Personal Information to only that which is necessary to perform the services or provide the goods, as is reasonably expected by an average consumer. Please note that certain exceptions outlined in the law may apply, such as, when the collection and processing of Sensitive Personal Information is necessary to verify or maintain the quality or safety of our service.
Additional rights for Users residing in Virginia, Colorado, Connecticut, Texas, Oregon, Nevada, Delaware, Iowa, New Hampshire, New Jersey, Nebraska and Montana
In addition to the rights listed above common to all Users in the United States, as a User residing in Virginia, Colorado, Connecticut, Texas, Oregon, Nevada, Delaware, Iowa, New Hampshire, New Jersey, Nebraska and Montana you have
- The right to opt out of the processing of your personal information for Targeted Advertising or profiling in furtherance of decisions that produce legal or similarly significant effects concerning you;
- The right to freely give, deny or withdraw your consent for the processing of your Sensitive Personal Information. Please note that certain exceptions outlined in the law may apply, such as, but not limited to, when the collection and processing of Sensitive Personal Information is necessary for the provision of a product or service specifically requested by the consumer.
Additional rights for users residing in Utah and Iowa
In addition to the rights listed above common to all Users in the United States, as a User residing in Utah and Iowa, you have
- The right to opt out of the processing of your Personal Information for Targeted Advertising;
- The right to opt out of the processing of your Sensitive Personal Information. Please note that certain exceptions outlined in the law may apply, such as, but not limited to, when the collection and processing of Sensitive Personal Information is necessary for the provision of a product or service specifically requested by the consumer.
How to exercise your privacy rights under US state laws
To exercise the rights described above, you need to submit your request to us by contacting us via the contact details provided in this document.
For us to respond to your request, we must know who you are. We will not respond to any request if we are unable to verify your identity and therefore confirm the Personal Information in our possession relates to you. You are not required to create an account with us to submit your request. We will use any Personal Information collected from you in connection with the verification of your request solely for verification and shall not further disclose the Personal Information, retain it longer than necessary for purposes of verification, or use it for unrelated purposes.
If you are an adult, you can make a request on behalf of a child under your parental authority.
How to exercise your rights to opt out
In addition to what is stated above, to exercise your right to opt-out of Sale or Sharing and Targeted Advertising you can also use the privacy choices link provided on the Dronedesk App.
If you want to submit requests to opt out of Sale or Sharing and Targeted Advertising activities via a user-enabled global privacy control, such as for example the Global Privacy Control (“GPC”), you are free to do so and we will abide by such request in a frictionless manner.
How and when we are expected to handle your request
We will respond to your request without undue delay, but in all cases within the timeframe required by applicable law. Should we need more time, we will explain to you the reasons why, and how much more time we need.
Should we deny your request, we will explain to you the reasons behind our denial (where envisaged by applicable law you may then contact the relevant authority to submit a complaint).
We do not charge a fee to process or respond to your request unless such request is manifestly unfounded or excessive and in all other cases where it is permitted by the applicable law. In such cases, we may charge a reasonable fee or refuse to act on the request. In either case, we will communicate our choices and explain the reasons behind them.
Additional information about Data collection and processing
Legal action
The User's Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of the Dronedesk App or the related Services.
The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.
Additional information about User's Personal Data
In addition to the information contained in this privacy policy, the Dronedesk App may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.
System logs and maintenance
For operation and maintenance purposes, the Dronedesk App and any third-party services may collect files that record interaction with the Dronedesk App (System logs) or use other Personal Data (such as the IP Address) for this purpose.
Information not contained in this policy
More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.
Changes to this privacy policy
The Owner reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly within the Dronedesk App and/or - as far as technically and legally feasible - sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.
Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.
Definitions and legal references
Personal Data (or Data) / Personal Information (or Information)
Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
Sensitive Personal Information
Sensitive Personal Information means any Personal Information that is not publicly available and reveals information considered sensitive according to the applicable privacy law.
Usage Data
Information collected automatically through the Dronedesk App (or third-party services employed in the Dronedesk App), which can include: the IP addresses or domain names of the computers utilized by the Users who use the Dronedesk App, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.
User
The individual using the Dronedesk App who, unless otherwise specified, coincides with the Data Subject.
Data Subject
The natural person to whom the Personal Data refers.
Data Processor (or Processor)
The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.
Data Controller (or Owner)
The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of the Dronedesk App. The Data Controller, unless otherwise specified, is the Owner of the Dronedesk App.
the Dronedesk App (or this Application)
The means by which the Personal Data of the User is collected and processed.
Service
The service provided by the Dronedesk App as described in the relative terms (if available) and on this site/application.
Sale
Sale means any exchange of Personal Information by the Owner to a third party, for monetary or other valuable consideration, as defined by the applicable privacy US state law. Please note that the exchange of Personal Information with a service provider pursuant to a written contract that meets the requirements set by the applicable law, does not constitute a Sale of your Personal Information.
Sharing
Sharing means any sharing, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer's Personal Information by the business to a third party for cross-context behavioral advertising, whether for monetary or other valuable consideration, including transactions between a business and a third party for cross-context behavioral advertising for the benefit of a business in which no money is exchanged, as defined by the California privacy laws. Please note that the exchange of Personal Information with a service provider pursuant to a written contract that meets the requirements set by the California privacy laws, does not constitute sharing of your Personal Information.
Targeted advertising
Targeted advertising means displaying advertisements to a consumer where the advertisement is selected based on Personal Information obtained from that consumer’s activities over time and across nonaffiliated websites or online applications to predict such consumer’s preferences or interests, as defined by the applicable privacy US state law.
European Union (or EU)
Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.
Cookie
Cookies are Trackers consisting of small sets of data stored in the User's browser.
Tracker
Tracker indicates any technology - e.g Cookies, unique identifiers, web beacons, embedded scripts, e-tags and fingerprinting - that enables the tracking of Users, for example by accessing or storing information on the User’s device.
Legal information
This privacy statement has been prepared based on provisions of multiple legislations.
This privacy policy relates solely to the Dronedesk App, if not stated otherwise within this document.
Latest update: February 22, 2024